Frequently Asked Questions
Everything you need to know about RoofAI
How It Works
Does it sound like a robot?
No. Our AI uses advanced voice technology that sounds natural and conversational. Callers typically don't realize they're speaking with AI until we disclose it at the start of the call (which we do for transparency).
What happens with emergencies?
The AI is trained to detect emergencies like active leaks or structural damage. It flags these immediately and can transfer to your cell phone or office line if you have transfer enabled during business hours. You always get an instant text alert for emergencies.
How does booking work?
The AI connects to your Google Calendar and offers real appointment slots based on your actual availability. When a caller picks a time, it books directly into your calendar and sends them a confirmation text.
Does it give price quotes?
The AI gives estimate ranges based on the pricing you configure — for example, '$9,000 to $15,000 for a full replacement, depending on size and materials.' It always includes a clear disclaimer that actual pricing requires an inspection.
What about insurance claims?
The AI asks whether the caller has filed or plans to file a claim, and which carrier. It never advises on coverage or claim decisions — that's between the homeowner and their insurer. The info helps you prepare for the inspection.
What if I want to talk to the caller?
The AI offers to transfer or arrange a callback. If you enable warm transfer, it can add you to the call, give you a quick whisper with the details, and then drop off. If you're not available, it promises a callback and creates an urgent task for you.
Setup & Technical
How long does setup take?
Most contractors are live within 1-2 days. The main wait is A2P 10DLC registration for SMS, which can take a few days to a couple weeks. We walk you through everything on an onboarding call.
Which calendars are supported?
Currently Google Calendar. Microsoft Outlook/365 support is coming soon.
Which CRMs do you integrate with?
We're focused on getting the core experience perfect first. CRM integrations (JobNimbus, AccuLynx, ServiceTitan, etc.) are on our roadmap. Today, you get leads in your dashboard and as email/SMS summaries.
Do I need to change my phone number?
No. We give you a new AI phone number. You set up call forwarding from your existing number to the AI number — calls to your business line get answered by AI, and you keep your number.
Compliance & Privacy
Is call recording legal?
Yes. We disclose at the start of every call that the call may be recorded. This satisfies all-party consent requirements in all US states. If a caller objects, the AI can continue without recording.
Do you tell callers they're talking to AI?
Yes. We believe in transparency. The AI introduces itself as a virtual assistant at the start of the call.
How is caller data protected?
All data is encrypted in transit and at rest. Recordings and transcripts are stored securely and accessible only to authorized users on your team. We don't sell or share data.
Billing
What counts as a minute?
Time from when the AI answers to when the call ends. Rounded up to the nearest 6 seconds per call. If you take a transferred call, the time after transfer isn't billed.
Are there contracts?
No. Pay month-to-month and cancel anytime.
What's the setup fee?
A one-time fee covering phone number provisioning, SMS registration, AI configuration with your company details and pricing, and personalized onboarding.